Evaluation fees give you immediate access to a digital service: a simulated trading account and the tools that come with it. Because that service starts as soon as your credentials are issued, fees are generally non-refundable once trading has begun.

This policy explains the situations where you can get your money back. It forms part of our Terms & Conditions.

On every plan listed on our Pricing page, the evaluation fee you paid is returned in full together with your first approved performance reward on the resulting funded account.

• The refund is added automatically — you do not need to request it separately.
• It applies once per purchased evaluation and is paid by the same method as your reward.
• Discounted resets and add-on fees are not included in the fee refund.

You can request a full refund of an evaluation fee if:

• you ask within 14 days of purchase and have not placed any trade on the account;
• you were charged twice for the same order, or charged an amount different from the price shown at checkout;
• we were unable to issue your account credentials within 48 hours of payment and you no longer want the account;
• we have to refuse service to you for eligibility reasons (for example country restrictions) before you trade.

Fees are not refundable when:

• at least one trade has been opened on the account;
• the account has breached a daily or overall drawdown limit or any other rule;
• the account was closed because of a prohibited trading practice, fraud or a breach of our Terms;
• more than 14 days have passed since purchase;
• you fail identity verification or provided false registration details;
• the purchase was a discounted reset of a previously breached account.

Losses on a simulated account are part of the evaluation and are never grounds for a refund.

1. Open a support ticket from your dashboard, or email support@flex4ex.com from the address on your profile.
2. Include your order number, the trading account number and the reason for your request.
3. We will review your request and reply within 3 business days.
4. Approved refunds are sent to the original payment method and normally arrive within 5–10 business days, depending on your bank or provider.

Please contact us before disputing a payment with your bank. Opening a chargeback without first raising the issue with support may lead to the related accounts being suspended while the dispute is investigated. Chargebacks found to be unjustified may result in the closure of your profile.

Nothing in this policy affects any mandatory consumer rights you have under the law of the country where you live. By accessing your trading account you request that the service begins immediately, and you acknowledge that any statutory right to withdraw may end once the service has been fully provided or used.